Frequently Asked Questions

You get 7 days on the full plan you choose at signup — no card required upfront. We set up your first batch of products for you (send us your product list or a photo of it on WhatsApp and we'll load it), and one of our team members walks you through billing your first few sales on a call or in person if you're in a city we cover. If it's not a fit within the 7 days, just stop using it; nothing gets charged automatically.

No. Billing, stock updates, and the cash drawer all work fully offline on the desktop you installed. Once you're back online, everything syncs to the cloud automatically in the background. The only things that genuinely need a live connection are WhatsApp/email receipts going out and the online storefront/near-me listing, since those touch the outside world.

Yes. Products come in through a free Excel import — we'll share the template on WhatsApp, you fill in name, price, HSN code and opening stock, and it's a one-click upload. Old invoices (say from a previous software or a notebook you're digitizing) can be bulk-imported too from Admin → Import Invoices, though we usually recommend starting fresh from your actual stock count on day one rather than backfilling everything.

Lite covers a single-counter kirana or small shop comfortably — up to 1,000 invoices a month, GST invoicing, Udhar/khata tracking, offline billing, and P&L/Balance Sheet reports. Platinum is the one most pharmacies and busier retail shops end up on — same as Lite but 2,000 invoices/month, plus AI camera and voice item lookup and a staff salary/expense ledger. Premium removes the invoice cap entirely and adds the things a small chain needs: a public storefront/near-me listing, self-checkout mode, purchase invoice OCR, and multi-branch stock transfers. WhatsApp us at +91 93195 18055 for current pricing on each tier and on additional counters.

You won't lose any data and billing already done isn't touched — you just can't create a new invoice until either the next monthly cycle starts or you upgrade to a plan with a higher (or no) cap. We'll show you the warning banner a few days before you're close, precisely so this doesn't catch you off guard on a busy Saturday.

No — subscription pricing is exclusive of the 18% GST charged on the subscription itself (separate from the GST you charge your own customers on their bills, which the software handles for you). Paying annually instead of monthly saves you 10% on the subscription.

Every invoice auto-splits CGST/SGST/IGST with the right HSN codes and financial-year-wise numbering, and you get Profit & Loss, Balance Sheet, and Trial Balance out of the box — no separate accounting software needed for day-to-day numbers. That said, most shop owners still hand their CA the reports for the actual return filing; Premium adds GST e-Way bill and e-Invoicing generation if your turnover requires it.

We build dedicated workflows per business type rather than forcing everyone through one generic "sell an item" screen. Restaurants get table management, manufacturers get bill-of-materials and production tracking, and laundry/dry-cleaning shops get a drop-off → in-progress → ready → collected board with an automatic WhatsApp the moment an order's ready — same idea for repair shops tracking devices or vehicles in for service. If you're not sure your type of business is covered, just ask us on WhatsApp before you sign up.

Yes — Manager, Cashier, HR, and Employee logins each see a different, deliberately narrower set of screens (a Cashier gets billing and the cash drawer, not your P&L reports; an Employee-only login only sees their own attendance/leave/payslips). Admin is you, the owner — if you run more than one business, switching between them and seeing everything across all of them is handled from the web app, not the store's desktop install. Every cash drawer shift and invoice is tied to whoever was logged in, so you always know which cashier's till a discrepancy belongs to.

Billing is designed around this happening. Offline sales are queued locally and sync once you're back online — nothing is lost. If you're worried about hardware failure specifically, that's a backup/restore question rather than a software one; ask us about it and we'll walk you through how backups work for your specific install (desktop vs. cloud).

You do. Your products, invoices, and customer data are yours — we don't sell it to third parties, and the only processing we do is what's needed to run core features like sync and backups. See our Privacy Policy and Terms of Service for the full wording.

You can stop your subscription at the end of any billing cycle. Fees already paid aren't refunded (that's true whether you're on the monthly or annual plan) except where the law requires it — so if you're on the fence, it's usually worth doing a full month on Lite before committing to an annual plan.

WhatsApp is genuinely the fastest way — +91 93195 18055. For something you're stuck on inside the app itself, every screen has a small "Help" icon in the top-right that opens a page written specifically for that screen, rather than a generic manual.